Privacy Policy

1. Information We Collect

Information you give us

• Contact details: name, email address, phone number, brokerage or company name
• Property details: listing addresses, access instructions, lockbox or gate codes, and shoot preferences
• Booking and scheduling details submitted through our booking calendar or forms
• Messages you send us by text, email, phone, social media DM, or web form
• Billing details needed to invoice you (payment card data is entered directly with our payment processor; we do not store full card numbers)

Information collected automatically

• Device and browser type, IP address, pages viewed, referring links, and time on page
• Video engagement data (for example, whether a video on our pages was played)
• Cookie and pixel data described in Section 5

Information from others

• Referrals from agents, brokerages, builders, or past clients
• Public listing and agent information (for example, MLS, brokerage websites, and public social media profiles)
• Lead form and ad-response data from advertising platforms such as Meta (Facebook and Instagram)

2. How We Use Your Information

• Schedule, confirm, and reschedule shoots and strategy calls
• Access properties and produce, edit, and deliver your photos, videos, and other media
• Send invoices, contracts, and payment reminders
• Respond to questions and provide customer support
• Send appointment reminders, delivery notices, and service updates
• Send marketing messages about our services, only where you have opted in or where the law allows
• Measure and improve our website, ads, and services
• Prevent fraud, enforce our agreements, and meet legal obligations

3. Text Messaging (SMS)

If you give us your mobile number and agree to receive texts, we may text you from (980) 319-1027 about bookings, shoot reminders, media delivery, billing, customer support, and, if you opted in, occasional service offers.

• Frequency: Message frequency varies based on your bookings and requests.
• Cost: Message and data rates may apply.
• Opt out: Reply STOP at any time to stop receiving texts. You will get one confirmation message and no further texts unless you opt back in.
• Help: Reply HELP, call (980) 319-1027, or email cameron@crowndigitalmktg.com.
• Consent is not required to buy. You do not have to agree to receive texts to book our services.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the service providers that operate our messaging platform on our behalf.

4. How We Share Information

We do not sell or rent your personal information. We share it only in these cases:

• Service providers that help us run the business, such as scheduling (Calendly), payments (Stripe), phone and text (Quo), email and CRM (HubSpot), e-signature (DocuSign), website hosting (Wix, Netlify), video hosting (Vimeo), and file delivery. They may use your information only to provide services to us.
• Our team and contractors, such as photographers, editors, and virtual assistants, who need it to complete your job and are bound to keep it confidential.
• Legal reasons, when required by law, subpoena, or court order, or to protect our rights, property, or safety.
• Business transfers, if Crown Digital is merged, sold, or reorganized.
• With your consent, for any other purpose you approve.

5. Cookies, Analytics, and Ad Pixels

Our sites use cookies and similar tools to keep pages working, understand traffic, and measure our ads. These may include analytics tools (such as Google Analytics) and advertising pixels (such as the Meta Pixel), which let those platforms show our ads to people who visited our pages.

You can block or delete cookies in your browser settings, opt out of Google Analytics with Google’s browser add-on, and manage ad preferences in your Facebook and Instagram settings. Blocking cookies may affect how some pages work.

6. Photos, Video, and Your Likeness

We capture images and video of properties and, for agent-branded content, of the people who appear on camera. Unless your service agreement says otherwise, we may use finished work, including your name and likeness, in our portfolio, website, and social media to show our services.

If you do not want to appear in our marketing, email us and we will stop using that content in new posts and remove it from our website within a reasonable time. We take reasonable care to avoid capturing personal items, documents, or occupants inside listed homes, and we will remove such details on request.

7. Retention and Security

We keep your information while you are a client and for as long as needed for taxes, accounting, legal claims, and our records, then delete or anonymize it. Property access codes are deleted once the shoot is complete.

We use reasonable safeguards, including password-protected accounts and reputable service providers. No system is perfectly secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Our services are for adults working in real estate. We do not knowingly collect information from anyone under 13. If you believe a child has sent us information, contact us and we will delete it.

9. Your Choices and Rights

• Marketing email: Click “unsubscribe” in any marketing email.
• Text messages: Reply STOP (see Section 3).
• Access, correction, deletion: Email us to see, correct, or delete the personal information we hold about you. We may keep information we are legally required to retain.
• State privacy rights: Depending on where you live, you may have additional rights, such as to know what we collect or to opt out of targeted advertising. We will honor valid requests as required by applicable law and will not treat you differently for making one.

We respond to requests within 30 days and may need to verify your identity first.

10. Changes to This Policy

We may update this policy as our services change. The new version takes effect when posted here with a new effective date. For major changes, we will give notice on our website or by email.

11. Contact Us